To import a file into Hatchbuck, it needs to be UTF-8 encoded. If you get the following message during import, your file will need to be converted before importing.

Here are instructions for converting your file to UTF-8 encoding:

Microsoft Excel:

  1. Open your file in Excel
  2. File > Save As
  3. Save as type: CSV UTF-8 (Comma delimited) (*.csv)
  4. Save the file
  5. Proceed with importing the new file

Google Sheets:

*By default, Google Sheets saves in UTF-8 

  1. Open your file in Google Drive
  2. File > Download as > Comma-separated values (.csv) OR Microsoft Excel (.xlsx)
  3. Proceed with importing the saved file

Apple Numbers:

  1. Open your file in Apple Numbers
  2. File > Export to > .CSV
  3. Select the Advanced Options dropdown and choose Unicode (UTF-8) under the Text Encoding dropdown
  4. Select Next, then select Export
  5. Proceed with importing your file
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